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The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Kamal Tec provides you with all the information you need to exercise your right to complain to an official, third-party organisation that is impartial to the process. So, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have provided to resolve the situation, you can go to this official website https://ec.europa.eu/consumers/odr and express your objection.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have to turn to official organisations to help them resolve, or steer, a conflict before taking legal action. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint.
The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: "mediation", "conciliation", "arbitration" or "consumer disputes committee".
Alternative dispute resolution is, as a rule, less expensive, less formalised and quicker than the judicial route. Kamal Tec provides the websites of some of these organisations that can help you present your arguments:
CNIACC - National Centre for Information and Arbitration of Consumer Conflicts
Lisbon Consumer Conflict Arbitration Centre
Vale do Ave Consumer Conflict Arbitration Centre/Arbitral Tribunal
CIAB - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
CNIACC - National Centre for Information and Arbitration of Consumer Conflicts
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