Privacy Policy

Kamal Tec recommends that you carefully read this Privacy Policy, which provides important information on how Kamal Tec uses the Personal Data collected through our European e-commerce platform. This Privacy Policy may be amended from time to time by unilateral decision of Kamal Tec, so it is recommended that you consult it regularly.

1. Who We Are

KAMALTEC, LDA is a privately owned company with its registered office at R. do Arco do Marquês de Alegrete 6 loja G, 1100-034 Lisboa, Portugal, with the tax number 507852907, hereinafter referred to as "Kamal Tec".

2. Website

The Kamal Tec website is a professional e-commerce platform that provides information about our business activity, accessible on the domain www.kamaltec.shop, owned by Kamal Tec.

The "Kamal Tec" website is a platform through which Kamal Tec sells mobile phones, smartphones, electronics, and related accessories across Europe, and provides information about its services.

Through the Site, the User may analyze the products and services available for sale by Kamal Tec (the "Products"), acquiring them by entering into a purchase and sale agreement.

The Site contains texts, photographs, graphics, logos, images, copyrighted works, and other types of information (the "Content").

3. Users

A "User" is considered to be any individual or institution that, in general, through the Website, visits the contents made available therein.

Minors

4. Privacy Statement - Application

This Privacy Policy applies to the Website and sets out Kamal Tec's policy regarding the collection and processing of personal data of natural persons ("Personal Data").

Kamal Tec is aware of its responsibility to collect and process, with due diligence, the Personal Data entrusted to it and to keep it secure through our enterprise-grade security infrastructure, ensuring its total privacy, confidentiality, and integrity, all in scrupulous compliance with the law.

This also explains the rights enjoyed by Personal Data Subjects under:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR)
• Any national legislation that directly regulates, transposes, and applies the GDPR and other regulations and/or directives relating to data protection and privacy
• Any judicial or administrative interpretation, recommendation, regulation, code of conduct, code of practice, standard contractual clauses, or certification mechanism approved and published by a supervisory authority

5. Personal Data

What We Collect

We may collect the following information through our e-commerce platform:

• Identification and Contact Details: Name, ID number, VAT number, age, date of birth, telephone number, email address, billing address and delivery address, payment details, electronic identifiers (digital login credentials), etc.
• Relationship with Kamal Tec: History of products and services you have researched, purchased, or subscribed to through our platform
• Profile: Likes, interests, and preferences in your relationship with Kamal Tec

Technical Information

"Technical Information" is collected from Users of the Site through our analytics systems, including, but not limited to, the following: the IP (Internet Protocol) address, the browser, the operating system, or the date and time of access to the various subpages of the Site. The Website will relate this Technical Information to the rest of the information collected.

The Technical Information collected is intended to implement improvements to the Website through our development infrastructure that allow for the development of new functionalities, the integration of functionalities from other entities external to Kamal Tec, and/or to improve the user experience. If necessary for this purpose, the Technical Information may be cross-referenced with Personal Data.

The Technical Information collected may also be used for the purposes of marketing, publicizing, and/or advertising Kamal Tec and the Site, and Users may be contacted by Kamal Tec in this regard.

For more information, we suggest you carefully read the website's "Cookies Policy".

6. What We Do With the Information We Collect

We need this information to understand your needs and provide you with a better service through our European e-commerce platform, and in particular for the following reasons:

• Conclusion of contracts for the purchase of Products and management of the commercial relationship through our customer management systems
• Maintenance of internal records in our secure databases
• Use of information to improve our products and services, either for internal analysis or to provide data to external companies dedicated to collecting opinions on purchases made
• We may periodically send promotional emails about new products, special offers, or other information that we think may be of interest to you, using the email address you have provided
• Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax, or post
• We may use the information to personalize the website according to your interests
• We may use the Personal Data to comply with legal and regulatory obligations applicable to the activity of Kamal Tec, as well as to comply with legal rules regarding the protection of personal data
• We will also use the Personal Data in the legitimate interest of Kamal Tec, so that it can provide a better service to its customers, improving the way it carries out its activity through our business intelligence systems, the quality of its services, as well as to carry out statistics, surveys, or market studies and to communicate news, opportunities, or campaigns to our customers

Kamal Tec's legitimate interest respects the fundamental rights and freedoms of the Data Subject, including the protection of their Personal Data, their honour, and their personal and family privacy.

7. On What Basis Do We Process Your Personal Data?

These are the circumstances that allow us to process your personal data:

• Your Express Consent: Either in writing or orally, for example, for direct marketing purposes, to receive emails or SMS messages from Kamal Tec
• The Performance of a Contract: Which you have entered into with Kamal Tec, such as a contract for the purchase and sale of products or services acquired from Kamal Tec
• The Fulfillment of a Legal Obligation
• The Legitimate Interest of Kamal Tec: For example, for the purpose of improving the quality of the service provided through our platform

Kamal Tec undertakes to process your personal data in a way that guarantees the confidentiality, security, and protection of such data against unauthorized or unlawful processing and against loss, destruction, or damage through our enterprise security measures.

8. Categories of Recipients of Personal Data

As a rule, we do not pass on Users' Personal Data to third parties. When we pass on data to third parties, we do so in the course of carrying out our e-commerce business and in order to fulfill our legal or contractual obligations or pursue our legitimate interests (for example, communicating the address and contact details to our logistics partners for the purpose of delivering orders).

In the event of data transmission, we limit such transmission to what is strictly necessary and endeavor, whenever possible, to anonymize Personal Data. In addition, Kamal Tec undertakes to seek partnerships and to disclose Personal Data, for the purposes of providing its services, only to entities that fulfill all legal requirements and best practices with regard to their security.

However, Kamal Tec has no way of technically validating that all security recommendations are adopted at all times, and cannot be held responsible for any security incidents or data breaches attributable to third parties.

Kamal Tec will always collaborate with the competent authorities, providing them with all the information to which it is legally obliged, including, where appropriate, the information of its Users or provided by them, in whole or in part.

The User expressly consents to the sharing of Personal Data with the aforementioned entities.

The disclosure of statistics on the use of the Site, particularly, but not exclusively, for marketing purposes or the publication of case studies, will always be done by anonymizing the information collected through our analytics platforms.

9. Data Subjects' Rights

The User, as Data Subject, has the right to prevent, at any time, their personal data from being processed by Kamal Tec, in any form, for the purposes of marketing communications. This right can be exercised by sending an email to Kamal Tec using the contact form at www.kamaltec.shop/contactos.

Users may also exercise their rights, as Data Subjects, to access, rectify, erase, object to, limit the processing of, and portability of their Personal Data, by the following means:

• Sending a written communication to the following address: R. do Arco do Marquês de Alegrete 6 loja G, 1100-034 Lisboa, Portugal
• By email, using the contact form at www.kamaltec.shop/contactos

Kamal Tec would be grateful if you could contact us immediately if you have any complaints or queries regarding the way Kamal Tec uses and processes your Personal Data. Kamal Tec will endeavor to resolve the situation as quickly as possible.

The User also has the right to lodge a complaint at any time regarding the processing of their Personal Data with the national data protection supervisory authority — CNPD (www.cnpd.pt).

10. Personal Data Retention Period

Kamal Tec will retain Personal Data only for the period necessary to provide its services through our e-commerce platform and/or fulfill its legal and/or contractual obligations and/or for as long as the consent given by the Data Subject remains in force.

After the full performance of its Services, Kamal Tec will only retain Personal Data that is reasonably necessary for the purposes indicated above and for as long as necessary.

Kamal Tec may keep Personal Data for longer periods, in particular when it is obliged to do so by virtue of legal, regulatory, tax, or accounting obligations, as well as in the context of complaint or grievance procedures or litigation relating to Personal Data.

11. Responsible for the Privacy and Protection of Personal Data

Kamal Tec's main point of contact for dealing with any issues relating to the protection of personal data is the Privacy and Personal Data Protection Officer, who can be contacted via the contact form at www.kamaltec.shop/contactos.

12. Security Measures

Personal data is stored on highly secure servers at hosting providers that fulfill the strictest international requirements for enterprise-grade data protection. The databases in which they are stored are encrypted using industry-standard encryption protocols.

13. Changes to the Privacy Policy

In the event of a change to this Privacy Policy, Users will be notified by email thirty days before the new wording comes into force.

14. Conflict Resolution

If you have any complaints, suggestions, or requests for clarification about the Website's privacy policy, you should write to us at R. do Arco do Marquês de Alegrete 6 loja G, 1100-034 Lisboa, Portugal or via the contact form at www.kamaltec.shop/contactos.

We'll try to get back to you as soon as possible, proposing a solution that addresses the issue you've raised.

The User has the right to have recourse to the competent courts for the resolution of any issues related to the processing of their Personal Data by Kamal Tec.

15. Floa Pay

In order to offer Floa Pay payment methods, at the time of payment we may transmit to Floa, during the purchase process, your personal data included in the contact form and order details, so that Floa can assess whether you fulfill the requirements to access its payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with the provisions of Floa's privacy policy.