Return & Exchange Policy

1. Return Policy Overview

At Kamal Tec, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and exchange policy to make the process as easy as possible.

2. Return Eligibility

✓ Items Eligible for Return

To be eligible for a return, items must meet the following conditions:

• Returned within 14 days of delivery
• In original, unused, and resalable condition
• In original packaging with all tags and labels attached
• Include all original accessories, manuals, and documentation
• Not personalized, customized, or made-to-order
• Accompanied by proof of purchase (order number or receipt)

✗ Items NOT Eligible for Return

3. How to Initiate a Return

4. Refunds

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Inspection Period: 3-5 business days after receiving the return
• Refund Processing: 5-10 business days after approval
• Refund Method: Original payment method used for purchase
• Notification: Email confirmation when refund is processed

Partial Refunds

Partial refunds may be granted in the following situations:

• Item showing obvious signs of use or wear
• Item not in original condition or damaged
• Item missing parts not due to our error
• Item returned more than 14 days after delivery (at our discretion)

5. Exchanges

We gladly accept exchanges for different sizes, colors, or styles of the same product, subject to availability.

Exchange Process

• Contact us to request an exchange
• Return the original item following our return process
• We'll ship the replacement item at no additional cost once we receive the return
• If the new item has a different price, we'll refund the difference or send a payment request

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately:

Our Resolution Options:

• Full refund including return shipping costs
• Free replacement shipment
• Partial refund if you choose to keep the item
• Store credit for future purchases

We will arrange for pickup of damaged items at no cost to you. You do not need to return damaged goods unless specifically requested.

7. Return Shipping

Free Return Shipping

Kamal Tec covers return shipping costs for most returns within our return period. We will provide a prepaid return shipping label.

Exceptions

Return shipping fees may apply if:

• Return is due to buyer's remorse or change of mind (in some regions)
• Item was purchased with free shipping promotion
• Return is initiated after 14 days (at our discretion)

8. Warranty Coverage

Many of our products come with manufacturer warranties that extend beyond our return period. For warranty information, please visit our Warranty page or contact our support team.

9. Sale and Clearance Items

Sale and clearance items are eligible for return under the same conditions as regular-priced items, unless specifically marked as "Final Sale" or "Non-Returnable."

Items marked as Final Sale cannot be returned or exchanged except in cases of defect or damage.

10. Contact Our Returns Team

Have questions about returning an item? Our customer service team is here to help!